Privacy Policy – Ideal Nutrition

Last updated: October 2025

At Ideal Nutrition, part of Ideal Allied Health Pty Ltd (ABN 95 683 600 508), we respect your privacy and are committed to protecting your personal information.
This policy outlines how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information such as:

  • Your name, date of birth, contact details, and address

  • Health and medical information relevant to your nutrition care

  • Medicare, payment, and billing details

  • Information you provide through our website, social media, or booking systems

We only collect information necessary to provide you with quality healthcare and services.

2. How we collect your information

We collect personal information in several ways, including:

  • Directly from you (in person, by phone, email, online forms, or during consultations)

  • Through online booking platforms (Acuity Scheduling and Halaxy)

  • From referral sources such as your GP or other health professionals, where appropriate and with your consent

  • From other third-party systems used for administration (e.g. Square, Medicare)

  • We may use AI tools such as Heidi AI to assist with transcription or documentation. These tools are used under clinician supervision, and identifiable data is handled in accordance with the Australian Privacy Principles

3. Why we collect your information

We collect and use your information to:

  • Provide nutrition and allied health services

  • Communicate with you about your appointments, results, and care

  • Process payments, claims, and administrative requirements (including Medicare)

  • Improve our services and website experience

  • Meet legal and professional obligations as a healthcare provider

We will never use your personal information for marketing purposes without your consent.

4. How we store and protect your information

Your information is stored securely in Halaxy, which is an encrypted, password-protected practice management system compliant with Australian privacy standards.

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure.

5. Sharing your information

We may share your information only when necessary and with your consent, including:

  • With your GP or referring doctor for care coordination or Medicare reporting

  • With other health professionals involved in your care (e.g. physiotherapists, specialists)

  • With third-party service providers who support our operations (e.g. IT, billing, or administrative services) — all bound by confidentiality agreements

  • When required by law (e.g. court order, mandatory reporting)

We do not sell, rent, or trade personal information under any circumstances.

6. Website and cookies

Our website (www.idealnutrition.com.au) uses cookies and analytics tools such as Google Analytics and the Meta Pixel to improve website functionality, measure performance, and understand visitor interactions.

These tools may collect anonymised information such as your IP address, device type, and browsing activity.
You can disable cookies in your browser settings if you prefer.

We also collect voluntary information submitted through our Contact Form and Mailchimp sign-ups for communication and updates.

7. Telehealth and online communication

We use Zoom to conduct telehealth consultations.
Sessions are not recorded, and we take steps to ensure your confidentiality and privacy during online appointments.

8. Accessing or correcting your information

You have the right to access or request correction of your personal information at any time.
To make such a request, please contact us using the details below.
We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

9. Contact us

If you have any questions or concerns about how we handle your information, please contact us at:

Ideal Nutrition
Operated by Ideal Allied Health Pty Ltd
📍 4/90 Northlink Place, Virginia QLD 4014
📧 ad***@****************om.au
📞 0402 982 302

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available on our website.